1.1 "Voluntary Care Centre" is Voluntary Care Centre of 300 Stanstead Road, London, SE23 1DE. Voluntary Care Centre is also the website address www.voluntarycarecentre.co.uk and any sub domains or derivatives thereof.
1.2 "Website" is the Internet web page or Internet web pages published by Voluntary Care Centre or any other party on its behalf in the course of its business practices.
1.3 "Customer" is any person, company or organisation whom visits and uses information from the Website.
1.4 "Construction" is all intellectual property programmed and designed and executed by Voluntary Care Centre or its agent for the purpose of publishing all material contained within the Website other than such intellectual property as is expressly accepted on the Website.
2. USE OF THE WEBSITE AND OBLIGATIONS OF THE CUSTOMER
2.1 It is the sole responsibility of the Customer to satisfy himself or herself prior to using the Website that the Website is suitable for the purposes of the Customer and up to date. You should also clear your temporary cache and refresh your browser each time you visit the Website to ensure that you download the most up to date version of the Website.
2.2 Although every effort has been made to provide accurate information on these pages, neither Voluntary Care Centre, nor any of its employees, nor any of its suppliers, nor any of their employees, make any warranty, expressed or implied, or assume any legal liability (to the extent permitted by law) or responsibility for the suitability, reliability, timeliness, accuracy or completeness of the Website.
2.3 The Customer is notified that Voluntary Care Centre cannot exercise control over the security or subject matter of the Website and Voluntary Care Centre hereby excludes all liability of any kind for the transmission or reception of any infringing part of the Website.
2.4 The Customer is notified and agrees that the Customer is only permitted to use the Website as expressly set out in these Terms & Conditions or on the Website.
2.5 The Customer is notified and agrees that the Website is for the Customer's own personal use only on a single computer or device.
2.6 The Customer is notified and agrees that the Customer may not:
2.6.1 Copy, disclose, modify, reformat, display, distribute, license, transmit, sell, perform, publish, transfer or otherwise make available any of the Website or any information learned by you whilst using the Services or accessing the Website;
2.6.2 Remove, change or obscure in any way anything on the Website and/or the Construction or otherwise use any material obtained whilst using the Website and/or the Construction except as set out in these Terms & Conditions;
2.6.3 Reverse engineer or decompile (whether in whole or in part) any software used in the Website and/or the Construction (except to the extent expressly permitted by the applicable law);
2.6.4 Copy or use any material from the Website and/or the Construction for any commercial purpose;
2.6.5 Remove, change or obscure any copyright, trade mark or other intellectual property right notices contained in the original material or from any material copied or printed from the Website or any good, services or content thereof;
2.6.6 Receive, access or transmit any Content which is obscene, pornographic, threatening, racist, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property right (including copyright) or otherwise objectionable or unlawful;
2.6.7 Circumvent user authentication or security of any host, network or account (referred to as "cracking " or "hacking") nor interfere with service to any user, host or network (referred to as "denial of service attacks") nor copy any pages or register identical keywords with search engines to mislead other users into thinking that they are reading Voluntary Care Centre’s legitimate web pages (referred to as "page-jacking") or use the Website or the Construction for any other unlawful or objectionable conduct. Users who violate systems or network security may incur criminal or civil liability and Voluntary Care Centre will at its absolute discretion fully co-operate with investigations of suspected criminal violations, violation of systems or network security under the leadership of law enforcement or relevant authorities;
2.6.8 Use the Site and/or the Construction to advertise or offer to sell any goods or services for any commercial purpose without Voluntary Care Centre’s written consent;
2.6.9 Knowingly or recklessly transmit any electronic content (including viruses) through the Website and/or the Construction which shall cause or is likely to cause detriment or harm, in any degree, to computer systems owned by Voluntary Care Centre or other Internet users;
2.6.10 Hack into, make excessive traffic demands, deliver or forward chain letters, "junk mail" or "spam" of any kind, surveys, contests, pyramid schemes or otherwise engage in any other behaviour intended to inhibit other users from using and enjoying the Website and/or the Construction or any other website, or which is otherwise likely to damage or destroy Voluntary Care Centre’s reputation or the reputation of any third party;
3. CUSTOMER INFORMATION
3.1 Voluntary Care Centre’s usage of your personal information is governed by Voluntary Care Centre Privacy Policy Statement (link to Privacy Policy at the foot of this page), which forms part of these Terms & Conditions.
4. PROPRIETARY RIGHTS
4.1 All Trade Marks used on the Website and/or the Construction are the trademarks of Voluntary Care Centre. The Customer shall only make fair use of the Trade Marks and will not use the Trade Marks, whether design or word marks: (1) as or as part of your own trade marks; (2) in a manner which is likely to cause confusion; (3) to identify products to which they do not relate; (4) to imply endorsement or otherwise of products or services to which they do not relate; or (5) in any manner which does or may cause damage to the reputation of Voluntary Care Centre or the Trade Marks.
4.2 The Customer is notified and agrees that the Website and the Construction or any part thereof, whether presented to the Customer by Voluntary Care Centre, advertisers or any third party are protected by copyrights, trademarks, service marks, patents, or other proprietary rights and laws. All rights are expressly reserved.
4.3 The Customer is only allowed to use the Website and the Construction as set out in these Terms & Conditions and nothing on the Website and/or the Construction shall be construed as conferring any licence or other transfer or rights to the Customer of any intellectual property or other proprietary rights of Voluntary Care Centre or any third party, whether by estoppel, implication or otherwise.
4.4 The Customer hereby grants to Voluntary Care Centre a perpetual, irrevocable, royalty-free, world-wide licence to reproduce, transfer, modify, adapt and/or publish any content provided by the Customer by email, post or otherwise on the Website and/or the Construction as Voluntary Care Centre sees fit and without notice to the Customer, unless the Customer has indicated otherwise in such communication.
4.5 The Customer may establish a link to the Website from the Customer's website, provided that the Customer has obtained Voluntary Care Centre’s prior written consent and that in Voluntary Care Centre’s sole discretion, the context is relevant and the link or its description is not detrimental to Voluntary Care Centre.
5. LIABILITY IN RESPECT OF THIRD PARTY CONTENT
5.1 The Website may from time to time contain links to the websites, web pages, products and services also operated by Voluntary Care Centre and you agree that your use of each website, web page, product and service is also subject to the Terms & Conditions, if any, contained within each website or web page or attached to any products or services. These Terms & Conditions shall be deemed to be incorporated into each set of Terms & Conditions. In the event that there is any conflict, the Terms & Conditions contained with the relevant website or web page or attached to the relevant products or services shall prevail over these Terms & Conditions.
5.2 Voluntary Care Centre assumes no responsibility for and does not endorse unless expressly stated, websites, web pages, content and information created or published by third parties that is included in the Website or which may be linked to and from the Website.
5.3 The Website and the Construction may be used by the Customer to link into other websites, resources and/or networks worldwide. Voluntary Care Centre accepts no responsibility for those websites, resources, content, goods, services or otherwise and the Customer shall agree to conform to the acceptable use policies of such websites, resources and/or networks.
6. EXCLUSION OF LIABILITY AND OBLIGATIONS OF Voluntary Care Centre
6.1 The Customer agrees that Voluntary Care Centre does not generally and is not required to monitor or edit the use to which the Customer or others use the Website and the Construction and Voluntary Care Centre is excluded from all liability of any kind (to the extent permitted by law) arising from the use of the Website and the Construction. Notwithstanding the foregoing, Voluntary Care Centre reserves the right to alter, update or remove the Website and/or the Construction in whole or in part, at any time as Voluntary Care Centre in its sole discretion considers to be necessary in order to prevent any breach of these Terms & Conditions or any breach of applicable laws or regulations.
6.2 Voluntary Care Centre shall use its reasonable endeavours to ensure the maintenance and availability of the Site and the Services but availability may be affected by the equipment of the Customer, communication networks, too many people trying to use communication networks or the Internet at the same time or other causes of interference and may fail or require maintenance without notice.
6.3 Voluntary Care Centre shall not be liable for any special, indirect or consequential damages or any damages whatsoever, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the performance of or use of the Website and/or the Construction and in particular, but without limitation to the foregoing, Voluntary Care Centre specifically excludes all liability whatsoever in respect of any loss arising as a result of:
6.3.1 Use which you make of the Website and the Construction or reliance on content or services or goods or any loss of any services, goods or the Customer's content resulting from delays, non-deliveries, missed deliveries, or services interruptions; and
6.3.2 Defects that may exist or for any costs, loss of profits, loss of the Customer's content or consequential losses arising from the Customer's use of, or inability to use or access or a failure, suspension or withdrawal of all or part of the Website and the Construction at any time.
6.4 All conditions or warranties that may be implied or incorporated into these Terms & Conditions by law or otherwise are hereby expressly excluded to the extent permitted by law.
6.5 The Customer's only remedy under these Terms & Conditions is to discontinue use of the Website and the Construction.
6.6 Voluntary Care Centre makes every effort to ensure the security of the Customer's communications. The Customer is however advised that for reasons beyond Voluntary Care Centre’s control, there is a risk that the Customer's communications may be unlawfully intercepted or accessed by those other than the intended recipient. For example, the Customer's communications may pass over third party networks over which Voluntary Care Centre has no control. The Internet is not a secure environment. Unwanted programs or material may be downloaded without the Customer's knowledge.
7. INDEMNITY BY THE CUSTOMER
7.1 The Customer hereby agrees to fully indemnify and to hold Voluntary Care Centre harmless from and against any claim brought by a third party resulting from the use of the Website and the Construction or the provision of content, goods or services to Voluntary Care Centre by the Customer and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered or incurred directly of indirectly by Voluntary Care Centre in consequence of such use of the Website and the Construction or provision of content, goods or services or the Customer's breach or non-observance of any of these Terms & Conditions.
8. VARIATION
8.1 Voluntary Care Centre reserves the right to modify the Website and/or the Construction or suspend or terminate the Website and/or the Construction or access to part or all of them at any time.
8.2 Voluntary Care Centre reserves the right to revise these Terms & Conditions at any time. Such variations shall become effective two weeks after being posted on the Website. By continuing to use the Website you will be deemed to have accepted the varied Terms & Conditions.
9. TERMINATION
9.1 Voluntary Care Centre may elect to suspend, vary or terminate the Website and the Construction and any part thereof immediately and without prior notice at any time for repair or maintenance work or in order to upgrade or update the Website and the Construction and any part thereof or for any other reason whatsoever.
9.2 Voluntary Care Centre may elect to terminate the Customer's access to the Website and the Construction and any part thereof forthwith on breach of any of these Terms & Conditions by the Customer, or if Voluntary Care Centre ceases to offer the Website and the Construction and any part thereof for any reason whatsoever.
10. GENERAL
10.1 Governing Law and Jurisdiction - these Terms & Conditions are governed by and construed in accordance with the laws of England and Wales and the Customer hereby submits to the non-exclusive jurisdiction of the English courts.
10.2 Severability - these Terms & Conditions are severable in that if any provision is determined to be illegal or unenforceable by any court of competent jurisdiction such provision shall be deemed to have been deleted without affecting the remaining provisions of these Terms & Conditions.
10.3 Waiver - Voluntary Care Centre failure to exercise any particular right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Voluntary Care Centre in writing.
10.4 Representations - the Customer is notified and agrees that in entering into these Terms & Conditions the Customer does not rely on, and shall have no remedy in respect of, any statement, representation, warranty or understanding (whether negligently or innocently made) of any person (whether party to these Terms & Conditions or not) other than as expressly set out in these Terms & Conditions as a warranty. Nothing in this Clause shall, however, operate to limit or exclude any liability for fraud.
10.5 Assignment - the Customer in entering into these Terms & Conditions undertake that the Customer will not assign, re-sell, sub-lease or in any other way transfer the Customer's rights or obligations under these Terms & Conditions or part thereof. Contravention of this restriction in any way, whether successful or not, will result in the Website and the Construction and all content, goods and services being terminated by Voluntary Care Centre forthwith. Voluntary Care Centre may assign these Terms & Conditions in whole or in part to any third party at its discretion.
10.6 Rights of Third Parties - A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any Clause of these Terms & Conditions.
10.7 Force Majeure - Voluntary Care Centre shall not be liable in respect of any breach of these Terms & Conditions due to any cause beyond its reasonable control including but not limited to, Act of God, inclement weather, act or omission of Government or public telephone operators or other competent authority or other party for whom Voluntary Care Centre is not responsible.
PRIVACY POLICY
At Voluntary Care Centre we are committed to maintaining your privacy.
We operate a policy devoted to strict customer confidentiality at all times. The company is registered under the Data Protection Act 1998 (the Act). If we make any changes to this Privacy Policy we will immediately notify you by updating this statement on our websites.
Information Collected
We collect information from our users in a variety of ways, including but not limited to, visits to our site, via online registration, feedback and ordering forms, by e-mail, fax and post. We may ask you for your name, address, telephone number, fax number and e-mail address and/or any additional information if you wish to provide this voluntarily. You can always refuse to supply us with your personal information, but it may prevent you from accessing certain features or from engaging in certain Site related activities.
How do we use the information we have?
We collect information for the purposes of:
1. Personalising your experience on our Site
2. Improving our Site functions and features
3. Improving Customer Service both online and offline
4. Administering content, promotions, surveys or any other Site features
5. Supplying information about our products or services when requested
6. Answering any questions or queries
7. Fulfilling orders
8. Providing a first class, confidential and effective service
We may also use the information to keep you informed by post, e-mail or other available channels of features, services, products, promotions and special offers from us. We may sometimes use the information we collect to let you know about important functionality changes to our websites. If you prefer us not to provide you with any of this information, please let us know by emailing us at info@voluntarycarecentre.co.uk.
Disclosing the information we have
Customer information is always treated as strictly confidential. We will not disclose it to any third party (other than an affiliated company of Voluntary Care Centre) without the express permission of the customer except:
As required by law.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If our company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may pass non-personal aggregated information about sales and website usage to reputable organisations for research or analysis purposes only.
In the unlikely event that information about you is transferred outside the European Economic Area we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Links to other websites
Our website has a number of links to other websites. We have no control over their content and are therefore not responsible for their privacy practices. We never disclose personal information to sites linked to our website. This privacy policy applies solely to Voluntary Care Centre and information collected by us.
Security of information we have
Any information collected by us is collected and processed in accordance with the UK's Data Protection laws. We aim to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
We take all reasonable precautions to protect all personal data that you may input via our websites, however, we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons.
Removing your details
You may at any time have your details removed from our database. Simply email your request to us at info@voluntarycarecentre.co.uk. We will then ensure that your details are removed as soon as practicable.
The Act also gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Customer information
By using our websites, you consent to the information you give us being processed for any of the purposes we have explained above except where we have received your email message through the email address info@voluntarycarecentre.co.uk.
Cookies
Our Site may use "cookies" to enhance your experience of our Site. Your web browser may place cookies on your hard drive for record-keeping purposes and sometimes to track information about your use. You may choose to set your web browser to refuse cookies from our Site, or to alert you when cookies are being sent. If however you choose to refuse these cookies, you may not be able to access or engage features or functions of the Site as intended.
Feedback
If you have any comments, queries or complaints relating to our Privacy Policy, please email us at info@voluntarycarecentre.co.uk.
ACCEPTABLE USE POLICY
Use of Site
You may use our site only for lawful purposes. You may not use our site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
Interactive Services
We may from time to time provide interactive services on our site, including, without limitation:
Chat rooms.
Bulletin boards.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.
Contributions must:
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:
Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
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