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| Office Volunteers |
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 Volunteers are very much a part of the team at the VCC. In fact all our receptionists are volunteers, as well as many of those helping out behind the scenes, including administrative, publicity, finance and fundraising volunteers.
We frequently attend fetes and hold small scale events as well as providing practical assistance to families on low incomes in the form of children’s safety equipment, clothes, prams, cots and much more.
So we always need people to help us sort and organise our storage areas.
Office volunteers usually have a regular time they help out each week perhaps a whole day or a morning or afternoon once a week. You do not necessarily need office experience as our staff can provide you with training and support.
If you would like to find out more open about becoming a volunteer receptionist or helping us to sort donated goods view our task description below or to discuss other opportunities email sarah@voluntarycarecentre.co.uk.
Task Description
What does being a Reception volunteer involve?
You will be required to perform reception duties, including; answering and transferring telephone calls, taking messages, greeting visitors, keeping the leaflets display tidy, stamping and taking post to the post box, opening and closing the centre at the appropriate times and answering simple queries.
You will be asked to deal with enquiries such as requests for volunteer applications (by hand or post), book volunteer interviews (according to availability in office diary) and give details of furniture projects to members of the public wishing to donate goods.
What else might be expected?
Aside from your regular weekly slot, you may be asked to cover reception in another volunteer’s absence. You may need to take the suggested donations for books and cards and advise callers/visitors on which items are needed in the Benevolent fund cupboard (we provide children’s clothes and safety equipment)
You will be expected to attend our annual receptionists meeting and VCC support sessions for all volunteers (held 3-4 times each year).
 How long will I have to commit to?
A minimum of three months is required. There is no maximum length of commitment.
How frequently will I be needed?
The centre is open 10am – 1pm, 2- 4 pm on Monday, Tuesday, Thursday and Friday. Volunteer Receptionists cover one of these slots on a weekly basis. You will be expected to arrive at least five minutes before we are due to open.
How am I trained?
We will arrange for you to work with experienced volunteer receptionists. The length of training is tailored to the individuals needs, but normally consists of 1-3 sessions. We will provide further support and training on an on-going basis.
Do I need experience?
No. However a clear speaking voice is essential.
The Organiser is here to support you in your voluntary work and therefore welcomes feedback whether it is about any concerns you may have or just keeping up to date on your progress.
VOLUNTEERS’ RESPONSIBILITIES
As a Reception volunteer for the Voluntary Care Centre you will be expected to;
- Ensure door is open at the correct time and/or appropriate sign is displayed.
- Release security lock to allow bona fide callers into Reception. If in any doubt, confirm with Organiser.
- Dispose of out-of-date information from the notice boards and Reception area.
- Ensure Reception is presentable at all times.
- Greet visitors and telephone callers in a welcoming manner.
- Discourage service users from disclosing personal details in the Reception area, where they may be overheard.
- Deal with requests for brochures, leaflets, general information or enquiries.
- Inform Organisers if you need to leave the reception area for any reason.
- Take messages for staff who are absent or in meetings.
- Take fire book with you when you evacuate the building (in the case of a fire)
- Make yourself aware of the fire regulations at the VCC premises.
- Be punctual: if you are unable to keep an appointment, you must inform the service user or the centre in good time (48 hours in advance when possible).
- Inform the Organiser of any concerns that arise.
- Attend all relevant training and support sessions.
- Respect others’ views.
- Be able to communicate clearly and effectively.
- Inform staff of any dates you are unable to volunteer.
- Agree to abide by the Equal Opportunities Policy of the Voluntary Care Centre.
- Maintain confidentiality at all times.
- Comply with VCC’s risk assessment guidelines.
 Go Back
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VCC at the make a difference awards
Thursday 4th March saw the first Make a Difference Award ceremony (held by Lewisham Council in partnership with Volunteer Centre Lewisham) which celebrates the contribution that volunteers make to the borough of Lewisham.
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Sponsored walk update & abseil
Due to restricted resources at the VCC, we will not be holding a walk again this year. However, we do have five people raising money for the VCC by participating in a Sponsored Abseil on Sunday 4th July. The abseil will be down the side of Kings College Tower.
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Fundraising quiz night
On Friday 26th March, ten teams competed to be VCC quiz champions. Participants paid £5 each to enter and contributed generously to our raffles.
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VCC Referrers day
On Wednesday March 10th, the VCC held their annual Referrer's Day. This is an opportunity for us to spread the word about the work of the VCC and ensure that other organisations have the right information about what we do.
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March - volunteer support session
On the afternoon of Wednesday 24th March, police support community officer Daryl Angus came to talk to volunteers about many of the issues concerning local people in the Perry Vale Ward of Lewisham.
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