Voluntary Care Centre | Office Volunteers

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Annual Report 2011

VCC new consitution

Investing In Volunteers

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Lucreta La Pierre is running in the Les Witton 10K Road Race on January 22nd on behalf of VCC. To show your support, make a donation by texting "VCCF01 £5" to 70070

Office Volunteers

Volunteers are very much a part of the team at the VCC. In fact all our receptionists are volunteers, as well as many of those helping out behind the scenes, including administrative, publicity, finance and fundraising volunteers.

We frequently attend fetes and hold small scale events as well as providing practical assistance to families on low incomes in the form of children’s safety equipment, clothes, prams, cots and much more.

So we always need people to help us sort and organise our storage areas.

Office volunteers usually have a regular time they help out each week perhaps a whole day or a morning or afternoon once a week. You do not necessarily need office experience as our staff can provide you with training and support.

If you would like to find out more open about becoming a volunteer receptionist or helping us to sort donated goods view our task description below or to discuss other opportunities email sarah@voluntarycarecentre.co.uk.

Task Description

What does being a Reception volunteer involve?
You will be required to perform reception duties, including; answering and transferring telephone calls, taking messages, greeting visitors, keeping the leaflets display tidy, stamping and taking post to the post box, opening and closing the centre at the appropriate times and answering simple queries.

You will be asked to deal with enquiries such as requests for volunteer applications (by hand or post), book volunteer interviews (according to availability in office diary) and give details of furniture projects to members of the public wishing to donate goods.

What else might be expected?
Aside from your regular weekly slot, you may be asked to cover reception in another volunteer’s absence. You may need to take the suggested donations for books and cards and advise callers/visitors on which items are needed in the Benevolent fund cupboard (we provide children’s clothes and safety equipment)

You will be expected to attend our annual receptionists meeting and VCC support sessions for all volunteers (held 3-4 times each year).

How long will I have to commit to?
A minimum of three months is required. There is no maximum length of commitment.

How frequently will I be needed?
The centre is open 10am – 1pm, 2- 4 pm on Monday, Tuesday, Thursday and Friday. Volunteer Receptionists cover one of these slots on a weekly basis. You will be expected to arrive at least five minutes before we are due to open.

How am I trained?
We will arrange for you to work with experienced volunteer receptionists. The length of training is tailored to the individuals needs, but normally consists of 1-3 sessions. We will provide further support and training on an on-going basis.

Do I need experience?
No. However a clear speaking voice is essential.

The Organiser is here to support you in your voluntary work and therefore welcomes feedback whether it is about any concerns you may have or just keeping up to date on your progress.

VOLUNTEERS’ RESPONSIBILITIES

As a Reception volunteer for the Voluntary Care Centre you will be expected to;

Ensure door is open at the correct time and/or appropriate sign is displayed.
Release security lock to allow bona fide callers into Reception. If in any doubt, confirm with Organiser.
Dispose of out-of-date information from the notice boards and Reception area.
Ensure Reception is presentable at all times.
Greet visitors and telephone callers in a welcoming manner.
Discourage service users from disclosing personal details in the Reception area, where they may be overheard.
Deal with requests for brochures, leaflets, general information or enquiries.
Inform Organisers if you need to leave the reception area for any reason.
Take messages for staff who are absent or in meetings.
Take fire book with you when you evacuate the building (in the case of a fire)
Make yourself aware of the fire regulations at the VCC premises.
Be punctual: if you are unable to keep an appointment, you must inform the service user or the centre in good time (48 hours in advance when possible).
Inform the Organiser of any concerns that arise.
Attend all relevant training and support sessions.
Respect others’ views.
Be able to communicate clearly and effectively.
Inform staff of any dates you are unable to volunteer.
Agree to abide by the Equal Opportunities Policy of the Voluntary Care Centre.
Maintain confidentiality at all times.
Comply with VCC’s risk assessment guidelines.

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Christmas Appeal 2011

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Sainsbury's Forest Hill extends its relationship with VCC

Fantasic news for VCC recently when Sainsbury's Forest Hill confirmed it wished to extend being VCC's charity partner into 2012.

VCC runners run 10k on 10th of July

VCC managed to have a number of runners participate in the London 10K race on July 10th in Central London.

VCC enjoy a return View of Kew

VCC once again took a selected number of clients and staff to Kew gardens this summer on July 6th 2011.

Blythe Hill Festival 2011

July 2nd 2011 saw VCC Volunteers and Staff man a booth at Blythe Hill Festival to raise awareness and funds for VCC.

VCC out shaking up a storm at Sainsbury's Forest Hill

On June 25th our neighbours in Forest Hill were very generous that day by supporting VCC and donating or enquiring about the work of VCC.

Big Tea Party

On Sunday June 5th VCC held a Big Tea Party at St Saviours Church, Brockley Rise.

Christmas Project Appeal for 2011 launches

Last year VCC helped 1450 over the Christmas period through the VCC Christmas Project.

VCC welcomes and embraces New Media

VCC are now on YouTube, Facebook and Twitter.

AGM 2011

The VCC AGM 2011 was held at the Grove Centre on June 23rd.

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