Voluntary Care Centre | Shopping Scheme

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Annual Report 2010

Investing In Volunteers

Shopping Scheme

Our shopping scheme helps service users in the Forest Hill & Sydenham area, who are unable to do their own food shopping.

We match volunteers to do their weekly or fortnightly shop. Volunteers collect lists and monies and return the goods on the same day.

If you would like to find out more then you can view our task description below or email sarah@voluntarycarecentre.co.uk.

Task Description

What does being a shopping volunteer involve?
You will be required to visit the service user in their home, collect shopping lists and monies and return them on the same day.

What else might be expected?
You will also be expected to attend VCC support sessions for all volunteers (held 3-4 times each year).

How long will I have to commit to?
Shopping for a service user involves a minimum commitment of three months. There is no maximum length and many volunteers will help a service user for many years.

How frequently will I shop for someone?
Usually once a week or once a fortnight. However, this does depend largely on the service users needs.

How are we introduced?
Volunteers are given a photocopy of a letter we send out to service users detailing the time and date of their first visit. You will be expected to take this letter with you on your first visit as proof of your identity. The Organiser will phone both the volunteer and the service user after the visit to see how this went and deal with any potential problems.

Do I need experience?
No. However an ability to communicate effectively is essential.

The Organiser is here to support you in your voluntary work and therefore welcomes feedback whether it is about any concerns you may have or just keeping up to date on your progress.

VOLUNTEERS RESPONSIBILITIES

As a shopping volunteer for the Voluntary Care Centre, you will be expected to;

Develop a trusting relationship.
Inform the organiser of any concerns that arise.
Respect others’ views.
Be able to communicate clearly and effectively.
Attend all relevant training and support sessions, including initial wheelchair pushing training (where appropriate).
Be punctual: if you are unable to keep an appointment, you must inform the service user or the centre in good time (48 hours in advance when possible).
Inform the Organiser of any unattended appointments.
Inform the Organiser of any change to the length, frequency or nature of visits. (changes need to be agreed by the Voluntary Care Centre for monitoring and insurance purposes)
Agree to abide by the Equal Opportunities Policy of the Voluntary Care Centre.
Maintain confidentiality at all times.
Comply with VCC’s risk assessment guidelines.

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Voluntary Care Centre Trustees/Management List 2009

Investing In Volunteers Award

VCC at the make a difference awards

Thursday 4th March saw the first Make a Difference Award ceremony (held by Lewisham Council in partnership with Volunteer Centre Lewisham) which celebrates the contribution that volunteers make to the borough of Lewisham.

Sponsored walk update & abseil

Due to restricted resources at the VCC, we will not be holding a walk again this year.

However, we do have five people raising money for the VCC by participating in a Sponsored Abseil on Sunday 4th July. The abseil will be down the side of Kings College Tower.

Fundraising quiz night

On Friday 26th March, ten teams competed to be VCC quiz champions. Participants paid £5 each to enter and contributed generously to our raffles.

VCC Referrers day

On Wednesday March 10th, the VCC held their annual Referrer's Day. This is an opportunity for us to spread the word about the work of the VCC and ensure that other organisations have the right information about what we do.

March - volunteer support session

On the afternoon of Wednesday 24th March, police support community officer Daryl Angus came to talk to volunteers about many of the issues concerning local people in the Perry Vale Ward of Lewisham.

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